Last updated: March 22nd, 2020

Shipping

All orders will be ship by Monstera Mania from the Netherlands

Please check here the average delivery time for your country: https://www.internationalparceltracking.com

USA
No importer permit needed for up to 12 plants.

CANADA
You need to have an importer permit for any amount of plants. You can apply for this here.

Processing time
The processing time depends on the time that is necessary for the preparation of the product. For more details, see individual items.

Monstera Mania doesn’t accept any custom order and will be not able to create a product or plant on demand.

 

Customs and import taxes
Customers are entirely responsible for any customs and import taxes that may apply.
Monstera Mania cannot be held accountable for any delays due to customs or delivery service.
Monstera Mania is not to be held responsible for any loss, damage, custom rejection, expense, or delay to the goods.
Monstera Mania is not to be held responsible if the plant or cutting arrive rotten, frozen or in bad condition.
The customer will need to check before to order if it is mandatory for his country to have an import permit.

Payment options

Secure options
We work with Paypal, Paypal manages the safety and security of all payments

 

Returns & exchanges

Please note: Monstera Mania is an online plant shop. Plants are considered perishable goods this means that special conditions apply

 

What is the warranty on perishable goods?
Plants are perishable goods, therefore we do not accept returns or refunds. All our plants have undergone a quality control before the shipment. We pack the plants in a professional manner. In the unlikely event that the plants does not arrive in good condition and if this can be directly linked to a mistake on our side or if Monstera Mania sent the wrong product the Customer should send an email to support@monsteramania.com within 48 hours upon arrival of the plant. Please include a picture which clearly shows the condition of the plant upon arrival and the order number. In case Monstera Mania is at cause, we will offer you a new plant, in case the plant you ordered is out of stock you can choose any other available plant of the same amount.

If the plant shows any signs of health issues, we would like to ask you to contact us as soon as possible. We will give you tips on how to handle the plant.

Monstera Mania can at no point be held responsible for the failure of propagation of a plant or cutting.

Monstera Mania can at no point be held responsible if a variegated plant return to his regular color

Monstera Mania can at no point be held responsible if a plant or cutting dies or perishes.

Monstera Mania can at no point be held responsible if a plant or cutting dies or perishes during the shipping.

Monstera Mania can at no point be held responsible if a plant or cutting doesn’t grow or create new leaves.

Monstera Mania will not refund the shipping cost and the phytosanitary certificate cost.

Monstera Mania will not refund the return cost.

Monstera Mania can at no point be held responsible if the customer made an order without an import permit

Monstera Mania will not refund the return cost and doesn’t provide return label

In case the plant arrived frozen or suffering from cold and the customer failed to choose a heat pack option the order will not be exchanged or refunded.

In case Monstera Mania validates the product return, the customer must return the plant in his original Monstera Mania packaging and box.

KVK : 75970732
BTW : NL003027099B87